54 State Street Ste 804, Albany, NY 12207
Let’s Connect for Impact
Have questions about your next purposeful journey? Our team is here to assist you.
Send Us a Message
We’re Here to Help
Whether you’re planning a trip or exploring partnership opportunities, we’d love to hear from you.
Support Hours
Monday – Friday: 09:00 – 18:00 (ICT / Bangkok Time)
Global Support: 24/7 via Email & Live Chat
Common Questions
How can I book a tour?
You can easily book your journey through our platform by selecting your destination, choosing your travel dates, and completing the payment. You will receive a confirmation email with all your booking details immediately.
What is included in the tour package?
Each package includes your accommodation, curated experiences, and a direct contribution to our ecosystem restoration and community-led initiatives, as tracked by our Impact Loop model.
What is the cancellation policy?
We offer a flexible cancellation policy to support our travelers. Please refer to your specific booking confirmation for details, or contact our support team for assistance with changes.
Are there any age restrictions for the tour?
Most of our tours are family-friendly, but some experiences may have age requirements based on safety and physical activity levels. Please check the specific details on each tour page.
What should I pack for the tour?
We recommend packing light, eco-friendly gear, and essentials suitable for your destination’s climate. A detailed packing list tailored to your itinerary will be provided upon booking.
How can I contact customer support during the tour?
You can contact our global support team 24/7 via email at Support@wookco.com or through the live chat feature on our website for any urgent assistance.