Privacy Policy

Privacy Policy | Wookco Global Platform

Effective Date: April 1, 2026 Last Updated: April 6, 2026

At Wookco (“we,” “us,” or “the Platform”), your privacy is our priority. We are committed to protecting the personal data of our Travelers and Partners (Suppliers) worldwide. This policy outlines how we collect, use, and safeguard your information in compliance with the General Data Protection Regulation (GDPR), PDPA, and other applicable international data protection laws.

1. Data We Collect

To provide an efficient and secure travel gateway, we collect the following types of information:

• Identity Data: Full name, date of birth, and government-issued identification (Passport/ID) specifically for the Verified Partner authentication process.

• Contact Data: Email address, phone number, business address, and social media handles (e.g., Line ID, WhatsApp).

• Financial & Transaction Data: Booking details, payment history, and bank account information (for Partners to facilitate our 24-hour payout system).

• Technical Data: IP address, browser type, cookies, and usage data from your Supplier Dashboard.

• Impact Data: Environmental and social contribution data processed through our Impact Loop and Impact Points systems.

2. How We Use Your Data

Your information is processed for the following purposes:

• Service Delivery: To manage bookings, issue invoices, and provide access to the Partner Dashboard.

• Verification & Trust: To review documents submitted by suppliers to award the Wookco Verified Badge.

• Fast Payouts: To ensure secure and rapid fund transfers to our partners within 24 hours of service completion.

• Impact Reporting: To calculate and display sustainability metrics through the Impact Dashboard.

• Global Support: To provide 24/7 assistance and updates regarding platform features or security.

3. Data Sharing and Disclosure

We do not sell your personal data. We only share information with:

• Contracted Partners: Sharing traveler data with tour operators to fulfill booking requirements.

• Payment Processors: Secure third-party gateways to handle international transactions.

• Legal Authorities: When required by law or in response to valid legal requests in the jurisdictions where we operate (Asia, Europe, Latin America).

4. Data Retention

We retain your personal data for as long as your account is active. For legal, tax, and accounting purposes, we may retain certain information for up to 10 years after account termination.

5. Your Rights (International Standards)

Depending on your location, you have the following rights:

• Right of Access: Request a copy of your personal data.

• Right to Rectification: Update or correct inaccurate information.

• Right to Erasure (Right to be Forgotten): Request the deletion of your data under certain conditions.

• Right to Withdraw Consent: Opt-out of marketing communications or data processing at any time.

6. Data Security

We implement industry-standard security measures, including SSL Encryption and advanced Firewalls, to protect your dashboard and financial transactions. Our systems are designed to prevent unauthorized access, disclosure, or alteration of your data.

7. Contact Us

For any questions regarding this Privacy Policy or to exercise your data rights, please contact our Data Protection Officer (DPO):

• Email: dpo@wookco.com

• Support: Through your Supplier Dashboard

• Website: www.wookco.com